Mailbox Rental

Notary Services

Livescan Fingerprinting

FBI Fingerprint Cards

Document Preparation

Virtual Mailboxes

Certified Translations

Statement of Information

Apostille

Shipping UPS, DHL and USPS

Shipping Boxes

Copies, Fax, Printing, Office Supplies and Lamination

12325 Imperial Hwy.
Norwalk, CA. 90650

(562) 651-1620

PRIVACY POLICY

Last Updated: 11/20/2025

1. Introduction

Imperial Mailbox & Notary Services respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.imperialboxmail.com, contact us, or use our services, including when you provide your phone number and consent to receive SMS/text messages from us.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information
Information you provide directly to us, such as:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Preferred contact method
  • Information you include in messages, forms, or inquiries
  • Consent status for SMS/text messaging

2.2 Usage & Technical Data
When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Referring/exit pages
  • General location information (city/region based on IP)

This data is typically collected using cookies or similar technologies.

2.3 Communication Data
If you contact us by phone, email, web form, or SMS, we may collect:

  • The content of your messages
  • The date/time of communications
  • Your contact details (phone number, email, etc.)

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and manage our services (mailbox rentals, notary services, shipping, live scan, translations, etc.)
  • To respond to your inquiries, questions, and service requests
  • To confirm appointments, send reminders, and provide updates about your services
  • To send transactional or service-related SMS messages when you have given consent
  • To improve our website, services, and customer experience
  • To maintain internal records and comply with legal or regulatory obligations
  • To protect against fraudulent or unauthorized activity

4. Data Sharing and Disclosure

We do not sell your personal information.

We may share your information only in the following limited situations:

  • Service Providers: With trusted vendors or service providers who help us operate our business (for example, website hosting, SMS delivery platforms, or payment processors). They are only allowed to use your information as needed to perform services on our behalf.
  • Legal Requirements: When required by law, subpoena, court order, or government request, or to protect our rights, property, or safety and that of our customers or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, consistent with privacy laws.

Important – SMS Data Sharing Restriction:
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. This includes any information used solely to send you SMS/text messages you have consented to receive.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve site performance and functionality

You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Data Security

We use reasonable physical, technical, and administrative measures to protect your information from unauthorized access, use, or disclosure.

While we strive to protect your personal information, no method of transmission or storage over the internet can be guaranteed 100% secure.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, tax, or accounting requirements

When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Your Choices and Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections/updates to your information
  • Request deletion of certain personal information
  • Withdraw consent for SMS communication at any time by texting “STOP” or contacting us directly

To exercise these rights, please contact us using the information in the Contact Us section below.

9. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted means you accept those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Imperial Mailbox & Notary Services
Website: http://www.imperialboxmail.com
Email: info@imperialboxmail.com
Phone: (562) 651-1420
Address: 12325 Imperial Highway, Norwalk CA 90650